Course Details

Course Outline:


1.What is customer service?

- Definition of service / The value of service / Who are the customers


2.Is the customer always, right?

- How to identify difficult or unreasonable customers

- When to stop servicing without offending customers


3.What is good customer service?

- Art to customer service

- Techniques to customer recovery


4.How to achieve service first in your daily work?

- Aligning service value to work

- Service is the way of life



Key Takeaway:


  • Understand what a service-oriented culture is and enhance the service mindset
  • Identify difficult and challenging customers
  • Grasp the effective customer service skills in service recovery



Who Should Attend?

All customer-facing professionals


Speakers

  • Wei Woon Neo (Strategic Trainer Partner at PERSOLKELLY Consulting)

    Wei Woon Neo

    Strategic Trainer Partner at PERSOLKELLY Consulting

    Wei Woon has 17 years of experience in dealing with a diverse and fast-paced training environment as a management consultant, trainer, facilitator, quality management specialist and curriculum developer. His area of expertise includes Scrum, change management, project management, human resource, business management, leadership, critical thinking skills, performance coaching, work improvement tools and essential workplace skills. Working in close collaboration with a wide myriad of industrial institutions, Wei Woon has amassed extensive leadership and human capability development experiences locally and overseas. Wei Woon has also received many rave reviews for his unique teaching experience and sharing of insights to his learners from clients such as MINDEF, PWC, Capita, Kelly Services, BOC, Sumitomo Chemical Asia, Adecco, People Profilers and RHB.

    Wei Woon is recognised for his dedication and passion to ensure a positive and impactful learning experience for his learners. Using his extensive industry experience, he brings life into classroom learning and expose the learners to relevant case studies and intricate discussions.

    As a consultant, he has also assisted many companies in their transformational and innovation processes. He helmed projects ranging from IT, robotics, F&B automation, hospitality service excellence, branding and marketing, security technology, fintech and manufacturing process management.

    To recognise the good work and professionalism, Enliven Consulting LLP was voted the “Most Innovative Corporate Training Provider – Singapore” by South East Asia Business Awards 2021 hosted by APAC Insider.

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Tickets

Single Course Price

Early Bird Price : HKD499 / USD64 (You can enjoy Early Bird Price if you enroll 1 month before the course)
Standard Price : HKD699 / USD89
(USD is only for reference)

Standard Price HKD 699
Corporate Purchase

Corporate Purchase : HKD399 / USD51
* Minimum enrollment of 10 under the same course from the company to enjoy the discount
(USD is only for reference)

Standard Price HKD 399

Terms & Conditions

Before register, please make sure you read through and agree the below Terms & Conditions.



  1. Acceptance of enrollment is subject to the discretion of PERSOLKELLY Consulting.
  2. After confirmation of payment & enrollment, contact person will get an e-receipt in the payment confirmation email.  No invoice will be issued afterwards
  3. All tickets are non-transferrable to other individuals. No changes are to be made once the payment is confirmed.
  4. Applicants, upon full payment, will be processed on a first-come first-served basis.
  5. When the course is over-subscribed, PERSOLKELLY Consulting reserves the right to arrange another sessions. Applicants may then be notified of the new time, dates and place of meetings if there are any extra sessions.
  6. To guarantee the learning effectiveness of all participants, the minimum enrollment of each class will be 10 and the maximum capacity will be 80.
  7. No refund will be made after payment.
  8. If the class has to be cancelled by PERSOLKELLY Consulting under special circumstance, applicants and participants can choose to enroll in another sessions of DLC 2022.
  9. PERSOLKELLY Consulting reserves the right to make alterations regarding the course details.
  10. The course summary will be shared ONLY during the Zoom live session. All the materials obtained in the session are strictly for participant's learning purposes.


Personal Data Collection Statement



a. The personal data of applicants are collected and kept for purposes of processing of applications of course enrolment and course analysis.

b. The personal data provided in this form may be used by PERSOLKELLY Consulting for direct marketing purpose. 




By confirming registration & payment, you agree to the above Terms & Conditions & Personal Data Collection Statement.